Refund Policy

1. Introduction

Thank you for choosing Jobbe. We value your satisfaction and are committed to providing high-quality services and digital products. This Refund Policy outlines our procedures and guidelines regarding refunds for our services, digital content, and subscription offerings.

By using our services or purchasing any digital products from us, you agree to the terms of this Refund Policy. Please read this policy carefully before making any purchases.

2. Digital Products and Services

2.1 Premium Content

For any premium content purchased through our website, including but not limited to exclusive articles, reports, or analysis:

• You may request a refund within 14 days of purchase if you have not accessed or downloaded the content.
• Once you have accessed or downloaded the digital content, refunds will not be provided except in cases where the content is substantially different from what was advertised or contains significant technical issues that prevent its use.

2.2 Subscription Services

For subscription-based services:

• New subscribers may cancel within 7 days of initial subscription for a full refund if they have not accessed any premium content during that period.
• For ongoing subscriptions, you may cancel at any time, but refunds will only be provided for the unused portion of your subscription if cancellation is due to technical issues on our part that prevent access to our services.
• We do not offer prorated refunds for partial subscription periods if you choose to cancel your subscription for other reasons.

3. Consulting and Custom Services

For consulting services, custom reports, or personalized analysis:

• If you cancel before we have begun work on your project, you will receive a full refund.
• If you cancel after work has begun but before completion, a partial refund may be issued at our discretion, based on the amount of work completed.
• Once a consulting project or custom service has been delivered and accepted, no refund will be provided unless the deliverable substantially fails to meet the agreed-upon specifications.

4. Conditions for Refund

Refunds may be granted under the following conditions:

4.1 Technical Issues

If you experience significant technical issues that prevent you from accessing or using our products or services, and our technical support team is unable to resolve these issues within a reasonable timeframe, you may be eligible for a full or partial refund.

4.2 Service Unavailability

If our service experiences significant downtime or becomes unavailable for an extended period (more than 24 consecutive hours), affecting your ability to access content you've paid for, you may request a partial refund proportional to the period of unavailability.

4.3 Material Discrepancy

If the product or service delivered differs substantially from what was advertised or described at the time of purchase, you may be eligible for a refund if reported within 14 days of purchase.

5. Refund Processing Timeframe

Once a refund request has been approved:

• Refunds will be processed within 5-10 business days.
• The refund will be issued to the original payment method used for the purchase.
• Processing times may vary depending on your payment provider or financial institution.

Please note that depending on your financial institution, it may take an additional 2-10 business days for the refund to appear in your account after processing.

6. How to Request a Refund

To request a refund, please follow these steps:

1. Contact our customer support team via email at support@jobbe.org or through the Contact form on our website.
2. Provide your order number, the date of purchase, and the email address used for the purchase.
3. Clearly state the reason for your refund request.
4. Include any relevant details or documentation that may support your request (e.g., screenshots of technical issues, correspondence with our support team, etc.).

We will review your request and respond within 3 business days with a decision or request for additional information.

7. Exceptions and Non-Refundable Items

The following are generally not eligible for refunds:

• Purchases made more than 14 days prior to the refund request (except for subscription services as detailed above).
• Digital content that has been accessed, downloaded, or used.
• Services that have been fully delivered according to specifications.
• Consulting or advisory services that have already been provided.
• Purchases where there is evidence of fraud or abuse of our refund policy.

8. Special Promotions and Discounted Items

Products or services purchased during special promotions or at discounted rates may have different refund terms. Any special conditions regarding refunds will be clearly stated during the purchase process for such items.

Unless otherwise specified at the time of purchase, items acquired through promotional offers or with discount codes are subject to the same refund policy as regular-priced items.

9. Chargebacks

We encourage customers to contact us directly regarding any issues with purchases before initiating chargebacks through their financial institutions. Unauthorized or unjustified chargebacks may result in the termination of services and restrictions on future purchases.

If you have concerns about a transaction, please contact our customer support team first so we can address your concerns directly.

10. Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.

For significant changes, we will make reasonable efforts to notify customers through email or notices on our website.

11. Contact Information

If you have any questions about our Refund Policy, please contact us:

• Email: support@jobbe.org
• Phone: +446375094281
• Postal address: 8 Joanne Course South Phoebeshire MK16 0FL, United Kingdom

Our customer support team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.